shipping policy

Shipping policy

Payments:

  1. Our website accept payments from both domestic & International customers.
  2. Indian Customers can pay using UPI / Credit / Debit Cards / NetBanking during check out.
  3. International Customers can pay via Credit Cards.

Shipping Policy – Within India:

  1. All orders will be shipped usually within 1-2 working days from the date of order.
  2. Shipping Cost for India – INR 60 to INR 80.
  3. All domestic orders will be processed via our official website & App only.

Shipping Terms – Within India:

  1. Delivery Period Guidelines– (Date to be calculated from the next day to the date of shipping)
    • Metro Cities: 2 working days
    • Any other remote locations: 5 working days
  2. In case of any unexpected courier delays by the courier company, www.adorebypriyanka.com shall not be responsible for the same. However, we will follow up to make sure the parcel reaches you.
  3. Customers are requested to track the parcel until it reaches.
  4. We expect the customers to make sure that there is someone at the receiving address to collect the parcel.
  5. Customers who book orders to non-residential address (office, hotels etc…) are responsible for the coordination with the respective courier collection point (office, hotels etc…) or the courier agency. In case of any difficulties in collecting the parcel, guidance shall be provided.
  6. Customers are expected to be aware of the courier collection point, if any, which is present at the given delivery address (hostel, gated community, office, hotels etc…)
  7. Important Note: Under Normal circumstances there will be no calls made by the delivery executive, if no one is available at the delivery address during the time of delivery. 1-3 attempts are made for delivery. In case of non-availability of the customer at the specified delivery address on all the attempts, parcel will be held at the nearest delivery hub, it is the responsibility of the customers to contact the nearest hub and get the parcels delivered. In case if no one has contacted them, the package will be sent back to our address. Such orders will be sent back to the correct address again & the customer shall bear the shipping cost.
  8. Customers are requested to fill the complete delivery address along with pin code and proper selection of the STATE the delivery address belongs to.
  9. In case of parcel being returned due to non-availability / non reachability of the customer, We charge the usual shipping charges for re-shipping the parcel, applicable to all cases
  10. For Partial COD Orders - Only 10% of the payment is collected while order is placed & the rest will be collected upon order delivery. In case of parcel being returned due to non-availability / denied, the 10% payment (maximum of INR 105) will be deducted for the shipping charge incurred to the company (Cost of shipment sent from our warehouse and the cost of return shipment)
  11. For any other delivery related issues, customers shall reach us at info@tanmanijewellery.com or whatsapp +91 9893368686 along with the full delivery address and order id, stating the issue faced.

Shipping Terms – International Customers:

  1. All International Orders will be processed within 3 working days
  2. Delivery Date is subjective and is normally delivered within 7-14 days Worldwide
  3. www.Tanmanijewellery.com should not be held responsible for any delivery delay due to holiday/other circumstances during the transit
  4. We collect only the shipping charges. Any Taxes levied is to be borne by the customer. 
  5. Tax Invoice will be attached with the parcel by www.tanmanijewellery.com upon shipping the order. Any additional KYC documents (Incase if requested by Courier Company) shall be promptly shared by the customer by email. This is subjective on case to case basis & will not be required for all orders. 
  6. Any follow up with respect to the parcel has to be done by the customer; however necessary guidance and support will be given from our side.
  7. Items booking or rejection is completely upon the courier booking partner service we use. In that case refund will be offered on case to case basis.
  8. In case of transit damage – we ensure the packages are safely packed, in rare scenarios, we offer refund for the damaged product and shipping charges will not be refunded.
  9. Our shipping charges are very nominal, and parcels are usually sent via DHL / BlueDart / Bombino Express / shiprocket based on destination country.